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If you change your mind about an item bought online, UK law (the Consumer Contracts Regulations 2013) gives you at least 14 days from the day you receive it to tell us you want to cancel, and then a further 14 days to send it back.
Our 30-day returns policy
You can return items within 30 days of delivery. That is longer than the 14 days the law requires. To be eligible for a return:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging.
- You must provide proof of purchase, such as your order confirmation or receipt.
Exchanges
We are happy to exchange an item for a different size, colour or product. Email support@seatza.co.uk with your order number and what you would like instead, and we will arrange it.
How to return an item
- Email support@seatza.co.uk with your order number, proof of purchase and the item you want to return.
- We will reply with the return address and any instructions.
- Pack the item securely and send it back within 14 days of telling us.
Return postage
[TO CONFIRM: who pays for return postage on change-of-mind returns, and the cost for large items such as sheds]
Refunds
We refund you within 14 days of receiving the item back, or of you giving us proof you have sent it, whichever is sooner. Refunds go back to the original payment method. If an item comes back used or damaged, we may reduce the refund to cover the loss in value.
Faulty or damaged items
Your rights under the Consumer Rights Act 2015 are not affected. If an item arrives damaged or develops a fault, contact us with photos and we will arrange a repair, replacement or refund as the law requires.
Items that cannot be returned
[TO CONFIRM: any exclusions, for example made-to-order items, or remove this section]